Narrow search
Showing 1 - 5 of 5
Cover Image
Techniques - Making the difference: Quality strategy in the public sector
Donnelly, Mike - In: Managing service quality : MSQ ; an international journal 9 (1999) 1, pp. 47-52
Persistent link: https://www.econbiz.de/10007187778
Cover Image
Setting Service Standards for Local Government Reception Services
Donnelly, Mike; McMullan, Ciaran H. - In: Managing service quality : MSQ ; an international journal 4 (1994) 5, pp. 42-45
Persistent link: https://www.econbiz.de/10007213522
Cover Image
Managing People and Quality in a Climate of Change
Donnelly, Mike - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 41-44
Persistent link: https://www.econbiz.de/10007213539
Cover Image
Setting Service Standards for Local Government Reception Services
Donnelly, Mike; McMullan, Ciaran H. - In: Managing service quality : MSQ ; an international journal 4 (1994) 5, pp. 42-45
Persistent link: https://www.econbiz.de/10007217935
Cover Image
Managing People and Quality in a Climate of Change
Donnelly, Mike - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 41-44
Persistent link: https://www.econbiz.de/10007217954