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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Tourism management : research, policies, practice
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Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-327
Persistent link: https://www.econbiz.de/10008655295
Saved in:
2
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
3
The customer experience: a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-25
Persistent link: https://www.econbiz.de/10008786053
Saved in:
4
Design dimensions of experience rooms for service test drives: Case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-328
Persistent link: https://www.econbiz.de/10008434817
Saved in:
5
Towards a better understanding of service excellence
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
2
,
pp. 129-133
Persistent link: https://www.econbiz.de/10007154010
Saved in:
6
Singapore Airlines: what it takes to sustain service excellence - a senior management perspective
Wirtz, Jochen
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
1
,
pp. 10-19
Persistent link: https://www.econbiz.de/10007162186
Saved in:
7
Techniques - Service transaction analysis: Assessing and improving the customer's experience
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
9
(
1999
)
2
,
pp. 102-109
Persistent link: https://www.econbiz.de/10007186824
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