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Service innovations in manufacturing firms
Gremyr, Ida; Löfberg, Nina; Witell, Lars - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
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Internalisation or externalisation? : examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10009266593
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Internalisation or externalisation?: Examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-392
Persistent link: https://www.econbiz.de/10009178024
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A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
Rönnbäck, Åsa; Witell, Lars - In: Managing service quality : MSQ ; an international journal 18 (2008) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10008147813
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Classification of quality attributes
Witell, Lars; L÷fgren, Martin - In: Managing service quality : MSQ ; an international journal 17 (2007) 1, pp. 54-73
Persistent link: https://www.econbiz.de/10007598883
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Service innovations in manufacturing firms
Gremyr, Ida; Löfberg, Nina; Witell, Lars - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 161-176
Persistent link: https://www.econbiz.de/10008391985
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Service business development in small and medium capital goods manufacturing companies
Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 123-139
Persistent link: https://www.econbiz.de/10003964459
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The role of competence in initiating the transition from products to service
Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 493-510
Persistent link: https://www.econbiz.de/10009525072
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Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
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The role of competence in initiating the transition from products to service
Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 493-510
Persistent link: https://www.econbiz.de/10008316361