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Managing service quality : MSQ ; an international journal
Meddelanden från Svenska Handelshögskolan
33
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Bank, kund och samhälle i globaliseringens tid : en antologi tillägnad Goran Collert
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The service revolution and its marketing implications : service logic vs service dominant logic
Grönroos, Christian
;
Gummerus, Johanna
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 206-229
Persistent link: https://www.econbiz.de/10010359568
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The perceived service quality concept -- A mistake?
Grönroos, Christian
- In:
Managing service quality : MSQ ; an international journal
11
(
2001
)
3
,
pp. 150-152
Persistent link: https://www.econbiz.de/10007172913
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