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Testing the SERVQUAL scale in the passenger port industry : a confirmatory study
Pantouvakis, Angelos; Chlōmudēs, Kōnstantinos; … - In: Maritime policy and management : MPM 35 (2008) 5, pp. 449-467
Persistent link: https://www.econbiz.de/10003783862
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Does ISO 9000 series certification matter for the financial performance of ports? : some preliminary findings from Europe
Pantouvakis, Angelos; Dimas, Athanassios - In: Maritime policy and management : MPM 37 (2010) 5, pp. 505-522
Persistent link: https://www.econbiz.de/10008701716
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An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos; Karakasnaki, Maria - In: Maritime policy and management : MPM 43 (2016) 7/8, pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
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The human talent and its role in ISM code effectiveness and competitiveness in the shipping industry
Pantouvakis, Angelos; Karakasnaki, Maria - In: Maritime policy and management : MPM 45 (2018) 5/6, pp. 649-664
Persistent link: https://www.econbiz.de/10011934011
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Testing the SERVQUAL scale in the passenger port industry: a confirmatory study
Pantouvakis, Angelos; Chlomoudis, Constantinos; Dimas, … - In: Maritime policy and management : MPM 35 (2008) 5, pp. 449-468
Persistent link: https://www.econbiz.de/10008147195
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Does ISO 9000 series certification matter for the financial performance of ports? Some preliminary findings from Europe
Pantouvakis, Angelos; Dimas, Athanassios - In: Maritime policy and management : MPM 37 (2010) 5, pp. 505-523
Persistent link: https://www.econbiz.de/10008707344
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Who pays the ferryman? An analysis of the ferry passenger's selection dilemma
Pantouvakis, Angelos - In: Maritime policy and management : MPM 34 (2007) 6, pp. 591
Persistent link: https://www.econbiz.de/10007888521
Cover Image
Testing the SERVQUAL scale in the passenger port industry: a confirmatory study
Pantouvakis, Angelos; Chlomoudis, Constantinos; Dimas, … - In: Maritime policy and management : MPM 35 (2008) 5, pp. 449-468
Persistent link: https://www.econbiz.de/10008441156