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The atecedents of satisfaction and revisit intentions for full-service restaurants
Marinkovic, Veljko; Senic, Vladimir; Ivkov, Danijela; … - In: Marketing intelligence & planning 32 (2014) 3, pp. 311-327
Persistent link: https://www.econbiz.de/10010380726
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Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol; Gong, Taeshik - In: Marketing intelligence & planning 40 (2022) 8, pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
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Factors influencing word of mouth behaviour in the restaurant industry
Reza Jalilvand, Mohammad Reza; Salimipour, Sirous; … - In: Marketing intelligence & planning 35 (2017) 1, pp. 81-110
Persistent link: https://www.econbiz.de/10011657329
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Investigating the online customer experience : a B2B perspective
McLean, Graeme J. - In: Marketing intelligence & planning 35 (2017) 5, pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
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An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
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Investigating a comparative evaluation approach in explaining loyalty
Jaiswal, Anand Kumar; Lemmink, Jos - In: Marketing intelligence & planning 35 (2017) 7, pp. 937-954
Persistent link: https://www.econbiz.de/10011798112
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Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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Service quality and behavioural intentions in broadband services selection
Muhammad Sabbir Rahman; Aziz, Md. Nusrate - In: Marketing intelligence & planning 32 (2014) 4, pp. 455-474
Persistent link: https://www.econbiz.de/10010385845
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Complaint-handling as antecedent of customer engagement : do consumer characteristics matter?
Cambra-Fierro, Jesus; Melero-Polo, Iguacel - In: Marketing intelligence & planning 35 (2017) 2, pp. 277-295
Persistent link: https://www.econbiz.de/10011700853
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Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.; Verma, Megha - In: Marketing intelligence & planning 42 (2024) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10014469193