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~isPartOf:"Marketing letters : a journal of research in marketing"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
292
Konsumentenverhalten
292
Brand management
54
Markenführung
54
Brand image
51
Markenimage
51
Advertising effects
42
Brand
42
Markenartikel
42
Werbewirkung
42
Beziehungsmarketing
27
Relationship marketing
27
Emotion
23
Theorie
23
Theory
23
Advertising
20
Experiment
20
Werbung
20
Cognition
18
Kognition
18
Viral marketing
18
Virales Marketing
18
Market research
16
Marktforschung
16
Perception
16
Wahrnehmung
16
Internet marketing
15
Online-Marketing
15
Customer satisfaction
14
Präferenztheorie
14
Theory of preferences
14
Personality psychology
13
Persönlichkeitspsychologie
13
Preismanagement
13
Pricing strategy
13
USA
13
United States
13
Willingness to pay
13
Zahlungsbereitschaftsanalyse
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English
14
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Aali, Abdulrahman Yousef al-
1
Abulaiti, Gulimire
1
Blanchard, Simon J.
1
Blut, Markus
1
Bosukonda, Narendra
1
Carrillat, François A.
1
Carter, Leanne
1
Connan Guesquière, Chantal
1
D'Alessandro, Steven
1
Dong, Beibei
1
Enkawa, Takao
1
Evanschitzky, Heiner
1
Frank, Björn
1
Frennea, Carly
1
Garvey, Aaron M.
1
Gray, David
1
Han, Kyuhong
1
Heinrichs, John H.
1
Jia, Jianmin
1
Johnson, Lester W.
1
Kaiser, Susanne
1
Kokkoris, Michail D.
1
Ladik, Daniel M.
1
Lee, Ju-Yeon
1
Legoux, Renaud
1
Lim, Jeen-su
1
Love, Edwin
1
Mittal, Vikas
1
Moore, David J.
1
Nagengast, Liane
1
Rong, Chen
1
Roschk, Holger
1
Rotman, Jeff D.
1
Shaik, Muzeeb
1
Simon, Françoise
1
Sridhar, Shrihari
1
Stan, Valentina
1
Staton, Mark
1
Tossan, Vesselina
1
Winterich, Karen Page
1
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Marketing letters : a journal of research in marketing
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
57
The service industries journal
51
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
14
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1
Loyalty as a matter of principle : the influence of standards of judgment on customer loyalty
Love, Edwin
;
Staton, Mark
;
Rotman, Jeff D.
- In:
Marketing letters : a journal of research in marketing
27
(
2016
)
4
,
pp. 661-674
Persistent link: https://www.econbiz.de/10011614281
Saved in:
2
Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David
; …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
4
,
pp. 489-500
Persistent link: https://www.econbiz.de/10011399092
Saved in:
3
Impact of satisfaction with e-retailers' touch points on purchase behavior : the moderating effect of search and experience product type
Lim, Jeen-su
;
Aali, Abdulrahman Yousef al-
;
Heinrichs, …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011339344
Saved in:
4
The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
Saved in:
5
The long-term impact of service empathy and responsiveness on customer satisfaction and profitability : a longitudinal investigation in a healthcare context
Ye, Jun
;
Dong, Beibei
;
Lee, Ju-Yeon
- In:
Marketing letters : a journal of research in marketing
28
(
2017
)
4
,
pp. 551-564
Persistent link: https://www.econbiz.de/10011780865
Saved in:
6
When the purpose lies within : maximizers and satisfaction with autotelic choices
Kokkoris, Michail D.
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10011820304
Saved in:
7
What characterizes Chinese consumer behavior? : a cross-industry analysis of the Chinese diaspora in Japan
Frank, Björn
;
Abulaiti, Gulimire
;
Enkawa, Takao
- In:
Marketing letters : a journal of research in marketing
23
(
2012
)
3
,
pp. 683-700
Persistent link: https://www.econbiz.de/10009579979
Saved in:
8
Regret and performance uncertainty in consumer repeat choice
Rong, Chen
;
Jia, Jianmin
- In:
Marketing letters : a journal of research in marketing
23
(
2012
)
1
,
pp. 353-365
Persistent link: https://www.econbiz.de/10009530696
Saved in:
9
When the decision ball keeps rolling : an investigation of the Sisyphus effect among maximizing consumers
Carrillat, François A.
;
Ladik, Daniel M.
;
Legoux, Renaud
- In:
Marketing letters : a journal of research in marketing
22
(
2011
)
3
,
pp. 283-296
Persistent link: https://www.econbiz.de/10009305520
Saved in:
10
Interrupted anticipation after a service failure : the role of olfactory sensation on expected pleasure, taste enjoyment, consumption, and repatronage intentions
Moore, David J.
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
4
,
pp. 399-408
Persistent link: https://www.econbiz.de/10010207194
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