“What you measure is what you get” is a favorite aphorism of many a management writer. As most practicing managers know, measures drive management behavior, especially if they are reinforced by reward systems. But few organizations have understood the importance of this connection and dealt...

Purpose – Recently, performance measurement and management (PMM) has received increasing attention from both the academic and industrial environments. Companies that try to use PMM systems report experiencing implementation problems including goal incongruence. Based on a discussion of the...

Purpose – The purpose of this paper is to define corporate performance management, provide an overview of the Regulation and Quality Improvement Authority's performance management framework (PMF) and explain how the PMF might be used to enhance organisational effectiveness....

Purpose – The purpose of this paper is to examine how different network members utilize and use network‐level performance measurement information. This is an important approach when discussing the management and development of a network by utilizing a performance measurement system....

Purpose The purpose of this paper is to develop a set of key performance indicators (KPIs) for agile manufacturing (AM) and to propose a methodology for its performance evaluation. Design/methodology/approach The proposed methodology was developed using fuzzy analytic hierarchy process (FAHP)...

Purpose The purpose of this paper is to propose a performance measurement and management system (PMMS) for small- and medium-sized enterprises (SMEs) based on an analysis of the connections between the firm’s business practices and financial results as reported in the financial statements....

Purpose – The study aims to compare management practices in private and publicly owned elderly care homes. The demands for cost-effective care combined with emphasis on client experience highlights the importance of appropriate management practices. Design/methodology/approach – The study...

Purpose This paper aims to investigate current trends in selected management systems and analyses their mutual synergy effects to remaster contemporary enterprise performance management systems in the business sphere. Design/methodology/approach This research involves assembling key academic...

Purpose – The purpose of this paper is to provide a conceptual framework which connects theory with straightforward application of statistical process control (SPC) in discovering and analyzing causes of variation to eliminate quality problems, which not only helps small and medium enterprises...

Purpose The process of innovation in developing countries is different from that of developed countries, with mature technologies often being adopted with limited success. Universities are increasingly being viewed by policymakers as engines of innovation through the technology transfer office...