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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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Evidence for the performance prism in higher education
Smulowitz, Stacy - In: Measuring business excellence : the journal of … 19 (2015) 1, pp. 70-80
Persistent link: https://www.econbiz.de/10011301942
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Merciful yet effective elderly care performance management practices
Angelis, Jannis; Jordahl, Henrik - In: Measuring business excellence : the journal of … 19 (2015) 1, pp. 61-69
Persistent link: https://www.econbiz.de/10011301943
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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Performance measurement and management systems : state of the art, guidelines for design and challenges
Taticchi, Paolo; Balachandran, Kashi R.; Tonelli, Flavio - In: Measuring business excellence : the journal of … 16 (2012) 2, pp. 41-54
Persistent link: https://www.econbiz.de/10009568261
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Measurement of manufacturing agility : a case study
Routroy, Srikanta; Potdar, Pavan Kumar; Shankar, Arjun - In: Measuring business excellence : the journal of … 19 (2015) 2, pp. 1-22
Persistent link: https://www.econbiz.de/10011382302
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Evaluating implementation of strategic performance management practices in universities in Uganda
Karuhanga, Bernadette Nambi - In: Measuring business excellence : the journal of … 19 (2015) 2, pp. 42-56
Persistent link: https://www.econbiz.de/10011382348
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Implementation issues and their impact on strategic performance management system effectiveness : an empirical study of Indian oil industry
Akhtar, Mohammad; Mittal, Raj Kumar - In: Measuring business excellence : the journal of … 19 (2015) 2, pp. 71-82
Persistent link: https://www.econbiz.de/10011382364
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Adapting the high performance organization framework to the Thai context
Waal, André de; Goedegebuure, Robert V.; Akaraborworn, … - In: Measuring business excellence : the journal of … 18 (2014) 2, pp. 28-38
Persistent link: https://www.econbiz.de/10010393645
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Moving towards agility : the contribution of a modified balanced scorecard system
Gurd, Bruce; Ifandoudas, Panayiotis - In: Measuring business excellence : the journal of … 18 (2014) 2, pp. 1-13
Persistent link: https://www.econbiz.de/10010393648