Rosett, Joshua G.; Rosett, Richard N. - 2022
This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners …, 44 middle managers, and 17 front line workers. The interviews elicited information on the motives for adopting TQM, the … evaluation, compensation, and promotion, the use of teams, reallocation of authority, and the results of the TQM program. We use …