Showing 1 - 10 of 566
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...
Persistent link: https://www.econbiz.de/10012889706
Hirschman's Exit, Voice, and Loyalty highlights the role of “voice” in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using...
Persistent link: https://www.econbiz.de/10012965424
The impacts of choice in public services are controversial. We exploit a reform in the English National Health Service to assess the impact of relaxing constraints on patient choice. We estimate a demand model to evaluate whether increased choice increased demand elasticity faced by hospitals...
Persistent link: https://www.econbiz.de/10013097271
Insurance product choice is a central feature of health insurance markets in the United States, yet there is ongoing concern over whether consumers choose appropriately in such markets – and little evidence on solutions to any choice inconsistencies. This paper addresses these omissions from...
Persistent link: https://www.econbiz.de/10012977629
We argue that reputation mechanisms used by platform markets suffer from two problems. First, buyers may draw conclusions about the quality of the platform from single transactions, causing a reputational externality across sellers. Second, for a variety of reasons we discuss, reputations will...
Persistent link: https://www.econbiz.de/10013030621
In recent years, a number of governments and consumer groups in rich countries have tried to discourage the use of child labor in poor countries through measures such as product boycotts and the imposition of international labor standards. The purported objective of such measures is to reduce...
Persistent link: https://www.econbiz.de/10013071085
activists who are willing to maintain a costly boycott to raise the likelihood of self-regulation. Results are reversed when the … raise the likelihood of such regulation. Our analytical results describe when a boycott is likely, and when it may be …
Persistent link: https://www.econbiz.de/10013071787
a war to depose Iraqi ruler Saddam Hussein. In response, calls in the United States for a boycott of French products … the boycott calls were hurting their U.S. sales. Using a dataset of sales of nearly 4,700 individual wine brands, we show … that there actually was no boycott effect. Rather, sales of French wine dipped for two reasons. First, they experience a …
Persistent link: https://www.econbiz.de/10012776517
The French Opposition to the war in Iraq in early 2003, prompted calls for a boycott of French wine in the US. We … measure the magnitude of consumers%u2019 participation in the boycott, and look at basic evidence of who participates …. Conservative estimates indicate that the boycott resulted in 26% lower weekly sales at its peak, and 13% lower sales over the six …
Persistent link: https://www.econbiz.de/10013211695
This paper explores whether private markets can incentivize environmental stewardship. We examine the consumer response to the 2010 BP oil spill and test how BP's investment in the 2000-2008 “Beyond Petroleum” green advertising campaign affected this response. We find evidence consistent...
Persistent link: https://www.econbiz.de/10013060155