question of whether increased occupational licensing of mortgage brokers improves consumer outcomes is theoretically ambiguous … consumer market for mortgages. We find that one typical regulation--the requirement in many states that mortgage brokers … and consumer market outcomes. In particular, we find that tighter bonding/net worth requirements are associated with …

This paper studies the impact of the arbitrator selection process on consumer outcomes by examining roughly 9 …,000 consumer arbitration cases in the securities industry. Securities disputes present a good laboratory: arbitration is mandatory … arbitrators without the input of firms and consumers would increase consumer awards by $40,000 on average, relative to the current …

Neoclassical theory postulates that preferences between two goods are independent of the consumer's current …

consumers have similar preferences to the principal, and those where consumer preferences diverge from those of the principal …. In the former case, allowing consumer feedback improves allocations, and increasing consumer information is unambiguously …

We study the effects of consumer information on equlibrium market prices and observable product quality in the market … effects of information provision in a model of vertical differentiation. We show conditions in which increased consumer …

Consumer search is not only costly but also tiring. We characterize the intertemporal effects that search fatigue has … on oligopoly prices, product proliferation, and the provision of consumer assistance (i.e., advice). These effects vary … exhibit brand loyalty. We perform welfare analysis and highlight the novel empirical implications that our analysis generates …