patient perspective, hospital quality therefore embodies amenities as well as clinical quality. We also find that a one …Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand …-standard-deviation increase in amenities raises a hospital's demand by 38.4% on average, whereas demand is substantially less responsive to …

We study the relation between product quality and worker quality using an economic model that, under certain conditions …, provides a direct link between product price, product quality and work force quality. Our measures of product quality are the …. Our worker quality measures are the firm's average person effect and personal characteristics effect from individual wage …

on quality. We examine the U.S. hotel industry during the past half century. We document that starting in the early 1980s …, quality competition came more in the form of costs that vary with hotel size, and less in the form of costs that are fixed … have been associated with more, but smaller, hotels in business travel destinations. In contrast, the growth in the number …

available quality measures, and (2) apply this method to estimating the quality of hospital care for elderly patients with heart …Obtaining better information on the quality of health care providers is one of the most pressing issues in health … policy today. In this paper we (1) develop a new method for measuring quality of care that overcomes the key limitations of …

yields far more accurate estimates of hospital quality than previously available. We find that, on average, for … markets, for-profit ownership appears if anything to be associated with better quality care. Moreover, the small average … main determinants of quality of care in hospitals …

financial health affect different aspects of hospital operation. In our study, we analyze this issue focusing on hospital access … and quality by introducing an important aspect of the financial incentives, soft budget constraints (SBC), that takes into … account both hospital's current and past financial health as well as their expected financial outlook (i.e., whether there is …

to disrupted relationships, poor information flows, and misaligned incentives that combine to degrade care quality and … increase costs. We illustrate our argument with examples taken from the insurance and the hospital industries, and discuss …