Hirschman's Exit, Voice, and Loyalty highlights the role of "voice" in disciplining firms for low quality. We develop a …

The impacts of choice in public services are controversial. We exploit a reform in the English National Health Service …

We study habitual brand loyalty, one of the earliest empirically-studied forms of switching costs and a classic source … tighten nonparametric bounds on the extent of brand loyalty in choice panel data. We also prove that the canonical dynamic … of several large consumer goods categories show that brand loyalty accounts for at least 10.8% but no more than 72.2% of …

their happiness, adjusted for numerous demographic and economic variables. Satisfaction among married individuals increases … most with additional time spent with spouse. Among singles, satisfaction decreases most as more time is spent alone …

relative marginal utilities not only for happiness and life satisfaction, but also for aspects related to family, health …