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training received by workers in Germany between 1986 and 1989. Further training is primarily a white collar phenomenon, is … concentrated among the more highly educated, and in the service sector and in public administration. Much of this training seems to … be general and provided to workers by their employers at no direct cost. On the other hand, the training also does not …
Persistent link: https://www.econbiz.de/10012472999
to also invest in its training resources …
Persistent link: https://www.econbiz.de/10014337815
This paper is an econometric analysis of the on-the-job training (OJT) decisions of a group of white American males …
Persistent link: https://www.econbiz.de/10012478382
This paper estimates the dynamic returns to job training. We posit a dynamic-discrete choice model of sequential … training participation, where choices and earnings depend on observed and unobserved characteristics.We define treatment … using data combining job training records, matched employee-employer information, and pre-labor market ability measures from …
Persistent link: https://www.econbiz.de/10012481055
Although economic models of training decisions are framed in terms of a company's calculation of the costs and benefits … of such training, empirical work has never been able to test this model directly on company behavior. This paper utilizes … a unique database to analyze the determinants of the variation in formal training across businesses and the impact of …
Persistent link: https://www.econbiz.de/10012476022
We study the allocation and productivity consequences of training production line supervisors in soft skills via a … randomized controlled trial. Consistent with standard practice for training investments within firms, we asked middle managers … -- who sit above supervisors in the hierarchy -- to nominate members of their supervisory team for training. Program access …
Persistent link: https://www.econbiz.de/10014322723
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...
Persistent link: https://www.econbiz.de/10012479628
Using the 2012-13 American Time Use Survey, I find that both who people spend time with and how they spend it affect their happiness, adjusted for numerous demographic and economic variables. Satisfaction among married individuals increases most with additional time spent with spouse. Among...
Persistent link: https://www.econbiz.de/10012481975
Hirschman's Exit, Voice, and Loyalty highlights the role of "voice" in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using data on...
Persistent link: https://www.econbiz.de/10012455634
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled...
Persistent link: https://www.econbiz.de/10014250178