On-demand delivery through sharing platforms represents a rapidly rising segment of the global workforce. The emergence of sharing platforms enables gig workers to choose when and where to work, allowing them to do so flexibly. However, such flexibility brings notorious challenges to platforms...

Common wisdom suggests that, everything else being equal, seeing patients sooner rather than later is preferable. In particular, health outcomes improve with reduced delay and so does patient satisfaction. Meanwhile, if the delay in access to care is reduced, rescheduling becomes easier and thus...

Problem definition: Previous research has shown that early discharge of patients may hurt their medical outcomes. However, in many cases the “optimal” length of stay (LOS) and the best location for treatment of the patient are not obvious. A case in point is hematology patients, for whom...

We study the heterogeneous effects of race and gender on hiring outcomes in the context of organizational diversity efforts. Against the backdrop of increasing scrutiny around diversity issues in tech companies and the concomitant growing response of organizational efforts to increase workforce...

Voice-activated shopping devices (voice AI), such as Amazon’s Alexa or Alibaba’s Tmall Genie, as a new channel for shopping, are gaining popularity worldwide. It has become important to understand how voice AI adoption affects consumer shopping behaviors. We use large-scale archival data...

Consumer location tracking is becoming omnipresent on mobile devices, producing massive volumes of behavior-rich location data and an elaborate multi-billion dollar ecosystem consisting of consumers providing data, third-party data collectors aggregating data, and advertisers using the data for...

Crises, such as earthquakes and pandemics, heighten the demand for public good, including fund, blood, and increasingly digital public good, such as personal location data. While theories and anecdotal evidence suggest that individuals might increase private provision of digital public good...