Huang, Jinghua; Jin, Yue; Wang, Xinyao; Zhang, Jing - In: Nankai Business Review International 10 (2019) 2, pp. 259-276
Purpose: This paper aims to explore how enterprise microblogging can influence consumer loyalty and thus generate business value for firms. The study aims to expand traditional brand community theory. Design/methodology/approach: The paper is based on brand community theory, social identity...