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~isPartOf:"Omega : the international journal of management science"
~subject:"Customer satisfaction"
~subject:"Technische Effizienz"
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Customer satisfaction
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Marques, Rui Cunha
3
Ferreira, D. C.
2
Figueira, José Rui
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Bai, Xue-Jie
1
Chowdhury, Hedayet
1
Costa, Ana Sara
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Omega : the international journal of management science
International journal of hospitality management
30
Health care management science
23
Health care management review : HCM review
20
Health marketing quarterly
17
Socio-economic planning sciences : the international journal of public sector decision-making
17
Journal of hospitality marketing & management
13
Applied economics
11
Health care management science : a new journal serving the international health care management community
11
Quality management journal : QMJ
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Tourism management : research, policies, practice
10
Working paper series / Centre for Efficiency and Productivity Analysis
9
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
International journal of quality and service sciences
8
Journal of productivity analysis
8
Total quality management & business excellence
8
European journal of operational research : EJOR
7
Health economics review
7
Journal of business research : JBR
7
International journal of contemporary hospitality management
6
International journal of pharmaceutical and healthcare marketing
6
International journal of services and operations management : IJSOM
6
Journal of health organization and management
6
The European journal of health economics : HEPAC ; health economics in prevention and care
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
International journal of services and operations management
5
Journal of travel and tourism marketing
5
Benchmarking : an international journal ; BIJ
4
China economic review : an international journal
4
Cogent business & management
4
Health economics
4
International journal of production economics
4
Inventi impact: service sector
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Benchmarking : an international journal
3
Discussion paper series / IZA
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ECONIS (ZBW)
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1
Performance of
hospital
services in Ontario : DEA with truncated regression approach
Chowdhury, Hedayet
;
Zelenyuk, Valentin
- In:
Omega : the international journal of management science
63
(
2016
),
pp. 111-122
Persistent link: https://www.econbiz.de/10011527472
Saved in:
2
Do quality and access to
hospital
services impact on their technical efficiency?
Ferreira, D. C.
;
Marques, Rui Cunha
- In:
Omega : the international journal of management science
86
(
2019
),
pp. 218-236
Persistent link: https://www.econbiz.de/10012016328
Saved in:
3
Factor-analysis-based directional distance function : the case of New Zealand hospitals
Deng, Zhongqi
;
Jiang, Nan
;
Pang, Ruizhi
- In:
Omega : the international journal of management science
98
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012429284
Saved in:
4
Regulating patient care in walk-in clinics
Pazoki, Mostafa
;
Samarghandi, Hamed
- In:
Omega : the international journal of management science
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012431845
Saved in:
5
Most productive types of hospitals : an empirical analysis
Kao, Chiang
;
Pang, Rui-Zhi
;
Liu, Shiang-Tai
;
Bai, Xue-Jie
- In:
Omega : the international journal of management science
99
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012431909
Saved in:
6
Patients' satisfaction : the medical appointments valence in Portuguese public hospitals
Ferreira, D. C.
;
Marques, Rui Cunha
;
Nunes, A. M.
; …
- In:
Omega : the international journal of management science
80
(
2018
),
pp. 58-76
Persistent link: https://www.econbiz.de/10011895236
Saved in:
7
Estimating technology characteristics of the U.S.
hospital
industry using directional distance functions with optimal directions
Vardanyan, Michael
;
Valdmanis, Vivian G.
;
Leleu, Hervé
; …
- In:
Omega : the international journal of management science
113
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013534462
Saved in:
8
Quality assessment of the Portuguese public hospitals : a multiple criteria approach
Rocha, António
;
Costa, Ana Sara
;
Figueira, José Rui
; …
- In:
Omega : the international journal of management science
105
(
2021
),
pp. 1-28
Persistent link: https://www.econbiz.de/10014519439
Saved in:
9
Incorporating demand constraints into piecewise frontier models of public service provision
Hong Ngoc Nguyen
;
O'Donnell, Christopher John
- In:
Omega : the international journal of management science
128
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015085023
Saved in:
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