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D MODELING AND SYSTEMS ANALYSIS - New measurement scales for evaluating perceptions of the technology-mediated customer service experience Db:130
Froehle, Craig M.; Roth, Aleda V. - In: Operations research, Management science : OR MS ; the … 44 (2004) 6, pp. 669-672
Persistent link: https://www.econbiz.de/10006503582
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F INFORMATION COMMERCE & TECHNOLOGY - E-services: Operating strategy -- A case study and a method Fc:100 for analyzing operational benefits
Boyer Roger Hallowell, Kenneth K.; Roth, Aleda V. - In: Operations research, Management science : OR MS ; the … 43 (2003) 1, pp. 87-90
Persistent link: https://www.econbiz.de/10006507068
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A taxonomy of manufacturing strategies
Miller, Jeffrey G.; Roth, Aleda V. - In: Operations research, Management science : OR MS ; the … 34 (1994) 5, pp. 499-500
Persistent link: https://www.econbiz.de/10006537982