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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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Are you too happy to serve others? : when and why positive affect makes customer mistreatment experience feel worse
Lee, Randy; Mai, Ke Michael; Qiu, Feng; Ilies, Remus; … - In: Organizational behavior and human decision processes : … 172 (2022), pp. 1-18
Persistent link: https://www.econbiz.de/10013417365
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Can peers' ethical and transformational leadership improve coworkers' service quality : a latent growth analysis
Schaubroeck, John M.; Lam, Simon S. K.; Peng, Ann - In: Organizational behavior and human decision processes : … 133 (2016), pp. 45-58
Persistent link: https://www.econbiz.de/10011484021
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Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence; Grandey, Alicia; Sawyer, Katina - In: Organizational behavior and human decision processes : … 144 (2018), pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
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Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
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Abusive supervision, intentions to quit, and employees' workplace deviance : a power/dependence analysis
Tepper, Bennett J.; Carr, Jon C.; Breaux, Denise M.; … - In: Organizational behavior and human decision processes : … 109 (2009) 2, pp. 156-167
Persistent link: https://www.econbiz.de/10003867793
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Overcoming the fear factor : how perceptions of supervisor openness lead employees to speak up when fearing external threat
Lebel, R. David - In: Organizational behavior and human decision processes : … 135 (2016), pp. 10-21
Persistent link: https://www.econbiz.de/10011534846
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Socializing the newcomer : the mediating role of leader-member exchange
Sluss, David M.; Thompson, Bryant S. - In: Organizational behavior and human decision processes : … 119 (2012) 1, pp. 114-125
Persistent link: https://www.econbiz.de/10009580560
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The motivational antecedents and performance consequences of corporate volunteering : when do employees volunteer and when does volunteering help versus harm work performance?
Hu, Jia; Jiang, Kaifeng; Mo, Shenjiang; Chen, Honghui; … - In: Organizational behavior and human decision processes : … 137 (2016), pp. 99-111
Persistent link: https://www.econbiz.de/10011618953
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A new look at employee happiness : how employees' perceptions of a job as offering experiences versus objects to customers influence job-related happiness
Bastos, Wilson; Barsade, Sigal G. - In: Organizational behavior and human decision processes : … 161 (2020), pp. 176-187
Persistent link: https://www.econbiz.de/10012428927