Can peers' ethical and transformational leadership improve coworkers' service quality : a latent growth analysis
Year of publication: |
March 2016
|
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Authors: | Schaubroeck, John M. ; Lam, Simon S. K. ; Peng, Ann |
Published in: |
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology. - Amsterdam [u.a.] : Elsevier, ISSN 0749-5978, ZDB-ID 629198-3. - Vol. 133.2016, p. 45-58
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Subject: | Peer leadership | Transformational leadership | Ethical leadership | Customer service | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Unternehmensethik | Business ethics | Kundenservice | Soziale Gruppe | Social group |
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