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Lessons from hospitality that can serve anyone
Ford, Robert C.; Heaton, Cherrill P. - In: Organizational dynamics : a quarterly review of … 30 (2001) 1, pp. 30-47
Persistent link: https://www.econbiz.de/10006131033
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Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.; Edvardsson, Bo; Dickson, Duncan; … - In: Organizational dynamics : a quarterly review of … 41 (2012) 4, pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
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Mystery shoppers : a new tool for coaching employee performance improvement
Ford, Robert C.; Latham, Gary P.; Lennox, Gwen - In: Organizational dynamics : a quarterly review of … 40 (2011) 3, pp. 157-164
Persistent link: https://www.econbiz.de/10009272357
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Special issue: Service management contributions to current management practice
Ford, Robert C. (ed.); Solnet, David J. (ed.) - 2020
Persistent link: https://www.econbiz.de/10012879350
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Teamensity : finding the best fit between leadership style and team-member interdependencies
Loughry, Misty L.; Newman, Sean A.; Ford, Robert C. - In: Organizational dynamics : a quarterly review of … 48 (2019) 2, pp. 61-72
Persistent link: https://www.econbiz.de/10012026268
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Toxic mentors and how to deal with them
Smith-Jentsch, Kimberly A.; Sullivan, Sherry E.; Ford, … - In: Organizational dynamics : a quarterly review of … 48 (2019) 4, pp. 1-8
Persistent link: https://www.econbiz.de/10012137955
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Five steps to leading your team in the virtual COVID-19 workplace
Newman, Sean A.; Ford, Robert C. - In: Organizational dynamics : a quarterly review of … 50 (2021) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10012520755
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The Top Ten Excuses for Bad Service (and How to Avoid Needing Them)
Dickson, Duncan; Ford, Robert C.; Laval, Bruce - In: Organizational dynamics : a quarterly review of … 34 (2005) 2, pp. 168-184
Persistent link: https://www.econbiz.de/10006124360
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Managing the innovation co-creation challenge
Ford, Robert C.; Edvardsson, Bo; Dickson, Duncan; … - In: Organizational dynamics : a quarterly review of … 41 (2012) 4, pp. 281-291
Persistent link: https://www.econbiz.de/10010037361
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Mystery shoppers
Ford, Robert C.; Latham, Gary P.; Lennox, Gwen - In: Organizational dynamics : a quarterly review of … 40 (2011) 3, pp. 157-165
Persistent link: https://www.econbiz.de/10009178349