Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Robert C. Ford ; Michael C. Sturman ; Cherrill P. Heaton
| Year of publication: |
2012 ; internat. ed.
|
|---|---|
| Authors: | Ford, Robert C. ; Sturman, Michael C. ; Heaton, Cherrill P. |
| Publisher: |
[Clifton Park, NY] : Delmar Cengage Learning |
| Subject: | Gastgewerbe | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXVII, 516 S. Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-1-111-30773-8 ; 1-111-30773-3 |
| Classification: | Betriebswirtschaft: Allgemeines |
| Source: |
Persistent link: https://www.econbiz.de/10009172376