Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Year of publication: |
2012 ; internat. ed.
|
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Authors: | Ford, Robert C. ; Sturman, Michael C. ; Heaton, Cherrill P. |
Publisher: |
[Clifton Park, NY] : Delmar Cengage Learning |
Subject: | Gastgewerbe | Management |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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International journal of hospitality management
(1982)
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International journal of contemporary hospitality management
(1989)
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Research and writing dissertations in hospitality and tourism
Clark, Mona, (1997)
- More ...
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Organization theory : an integrative approach
Ford, Robert C., (1988)
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PRINCIPLES OF MANAGEMENT : A DECISION-MAKING APPROACH / ROBERT C. FORD ; CHERRILL P. HEATON
Ford, Robert C., (1980)
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Lessons from hospitality that can serve anyone
Ford, Robert C., (2001)
- More ...