Ul Hassan, Masood; Hassan, Saad; Shaukat, Sadia; Nawaz, … - In: Pakistan journal of commerce and social sciences 7 (2013) 1, pp. 1-18
performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM …This study empirically reveals the influence of the TQM elements comprising leadership, people management, process … management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing …