Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Year of publication: |
2018
|
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Authors: | Shah, Syed Naseeb Ullah ; Jan, Shahid ; Baloch, Qadar Bakhsh |
Published in: |
Pakistan journal of commerce and social sciences. - Lahore : [Verlag nicht ermittelbar], ISSN 2309-8619, ZDB-ID 2526678-0. - Vol. 12.2018, 1, p. 167-182
|
Subject: | customer satisfaction | service quality | competitive advantage | SERVQUAL | hospitality industry | Wettbewerbsvorteil | Competitive advantage | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Pakistan | Hotellerie | Hotel industry | Gastgewerbe | Hospitality industry | Unternehmenserfolg | Firm performance | Qualitätsmanagement | Quality management |
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