Showing 1 - 10 of 34
Reporting on ongoing research within a major life insurance company, the difficulties in managing a salesforce are examined. Contradictions and strains created by the mode of management, particularly affecting the salesforce and customers, are explored. It is argued that a “professionalisation...
Persistent link: https://www.econbiz.de/10014974299
In this article the author analyses the HRM strategies and practices of a major life insurance company, designed to promote a marketing‐led, change‐oriented culture in an industry traditionally characterised and paternalism by low levels of change.
Persistent link: https://www.econbiz.de/10014974955
New developments in trust‐based working time systems (i.e. systems whereby managers formally devolve their … is a key requirement. Current circumstances are not necessarily conducive to the rapid spread of trust‐based working time …
Persistent link: https://www.econbiz.de/10014973707
This paper explores employees’ trust as a reaction to the management of change using the constructs of organisational … justice. Following a review of organisational justice theory in relation to trust and change, employees’ reactions are … trust is explored. Little difference is found between trusting and mistrustful employees’ perceptions of distributive …
Persistent link: https://www.econbiz.de/10014973822
As home‐based teleworking grows in the UK, more evidence is needed of how working from home shapes the employment relationship and the implications this may have for those line managers responsible for a home‐based workforce. The reported experiences of a sales team and their line managers...
Persistent link: https://www.econbiz.de/10014973826
Introduces six empirical studies on trust within organisations which were originally presented at a workshop on “Trust …
Persistent link: https://www.econbiz.de/10014973832
It has been recognised that there is importance of trust within organisations. There is also a recognised theme that … trust must move beyond rational or calculative trust to various forms of social trust. This paper makes clear the potential … importance of social trust, and its value to emerging organisations. In the new era of faster, looser, more rapidly changing …
Persistent link: https://www.econbiz.de/10014973833
The recent growth in the trust literature indicates that both researchers and practitioners are continuing to recognise … its importance as a factor for determining organisational success and the well‐being of employees. Trust is, however, a … aim of this paper is to add to current debates by reporting on a study concerning trust within manager …
Persistent link: https://www.econbiz.de/10014973834
In this study differences in trust, commitment and justice perceptions were investigated between contingent and core … status, trust and commitment were differentially related to work‐related behaviours. The implications of these results are …
Persistent link: https://www.econbiz.de/10014973835
This article aims to explore the nature and functioning of trust in work teams. Trust is defined as a multi …‐component variable with distinct but related dimensions. These include propensity to trust, perceived trustworthiness, co‐operative and … lack of monitoring behaviours. A model was tested relating trust with perceived task performance, team satisfaction, and …
Persistent link: https://www.econbiz.de/10014973836