The former socialist/ communist rule kept Romania almost isolated from the Western World during about half a century (1945-1989). All about 7000 Romanian former state-owned companies (which were operational at the end of 1989) were obliged, by Law, starting the years ‘60, to organize their own...

This paper is about the necessity to establish a quality management system in universities capable to improve the performance of these ones and to achieve the excellence in their current activities. The research objectives were to analyse the main trends of higher education services in Romania...

The reflections on the topic of this article have been divided into two parts. The first one has been devoted to changes within regulations concerning higher education, which directly and indirectly are connected with the quality of education. Furthermore, the most crucial dilemmas, according to...

The quality of provided educational service, its perception by students as well as employers in the market is an important element in the positioning of future employee in the labour market. We can conclude that the completion of the university with an established reputation can help in a...

The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore, the survival of enterprises must include...