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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
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Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep; Çakan, Nesrin; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 7, pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
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Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe; Akşin, Zeynep; … - In: Production and operations management : an international … 23 (2014) 3, pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
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Coalition formation and cost allocation for joint replenishment systems
Elomri, Adel; Ghaffari, Asma; Jemai, Zied; Dallery, Yves - In: Production and operations management : an international … 21 (2012) 6, pp. 1015-1027
Persistent link: https://www.econbiz.de/10009688708
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Coalition Formation and Cost Allocation for Joint Replenishment Systems
Elomri, Adel; Ghaffari, Asma; Jemai, Zied; Dallery, Yves - In: Production and operations management : an international … 21 (2012) 6, pp. 1015-1028
Persistent link: https://www.econbiz.de/10010040778