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Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.; Sparks, Beverley; Zapf, Dieter; … - In: Psychology & marketing 30 (2013) 6, pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
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Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Bradley, Graham L.; Sparks, Beverley A.; Zapf, Dieter; … - In: Psychology & marketing 30 (2013) 6, pp. 512-528
Persistent link: https://www.econbiz.de/10010106767
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The Impact of Staff Empowerment and Communication Style on Customer Evaluations: The Special Case of Service Failure
Sparks, Beverley A.; Bradley, Graham L.; Callan, Victor J. - In: Psychology & marketing 14 (1997) 5, pp. 475-494
Persistent link: https://www.econbiz.de/10006997357