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Understanding unethical retail disposition practice and restraint from the consumer perspective
Rosenbaum, Mark S.; Kuntze, Ronald; Wooldridge, Barbara Ross - In: Psychology & marketing 28 (2011) 1, pp. 29-52
Persistent link: https://www.econbiz.de/10008856897
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Can you trust a customer's expression? : insights into nonverbal communication in the retail context
Puccinelli, Nancy M.; Motyka, Scott; Grewal, Dhruv - In: Psychology & marketing 27 (2010) 10, pp. 964-988
Persistent link: https://www.econbiz.de/10008903161
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Moderators of the negativity effect : commitment, identification, and consumer sensitivity to corporate social performance
Liu, Tsung-chi; Wang, Chung-yu; Wu, Li-wei - In: Psychology & marketing 27 (2010) 1, pp. 54-70
Persistent link: https://www.econbiz.de/10003952177
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Proposition for an improved version of the consumer entitlement inventory
Butori, Raphae͏̈lle - In: Psychology & marketing 27 (2010) 3, pp. 285-297
Persistent link: https://www.econbiz.de/10003956564
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Do VIP programs always work well? : the moderating role of loyalty
Kim, Donghoon; Lee, Seung-yon; Bu, Kyunghee; Lee, Seho - In: Psychology & marketing 26 (2009) 7, pp. 590-609
Persistent link: https://www.econbiz.de/10003874123
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Guest editorial: The interaction of online technology on the consumer shopping experience
Darley, William K. - In: Psychology & marketing 27 (2010) 2, pp. 91-93
Persistent link: https://www.econbiz.de/10003945264
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Special issue: The interaction of online technology on the consumer shopping experience
Darley, William K. (contributor) - 2010
Persistent link: https://www.econbiz.de/10003945278
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Asymmetric effects of regulatory focus on expected desirability and feasibility of embracing self-service technologies
Jia, He Michael; Wang, Yonggui; Ge, Lin; Shi, Guicheng; … - In: Psychology & marketing 29 (2012) 4, pp. 209-225
Persistent link: https://www.econbiz.de/10009534090
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The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat; Ren, Run; Hill, Sally Rao; Li, Xuan - In: Psychology & marketing 30 (2013) 3, pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
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The impact of in-store greenery on customers
Brengman, Malaika; Willems, Kim; Joye, Yannick - In: Psychology & marketing 29 (2012) 11, pp. 807-821
Persistent link: https://www.econbiz.de/10009664863