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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Consumer uncertainty, revisited
Shiu, Edward M. K.; Walsh, Gianfranco; Hassan, Louise M.; … - In: Psychology & marketing 28 (2011) 6, pp. 584-607
Persistent link: https://www.econbiz.de/10009130506
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Consumer uncertainty, revisited
Shiu, Edward M.K.; Walsh, Gianfranco; Hassan, Louise M.; … - In: Psychology & marketing 28 (2011) 6, pp. 584-608
Persistent link: https://www.econbiz.de/10008995081
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Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco; Shiu, Edward; Schaarschmidt, Mario; … - In: Psychology & marketing 39 (2022) 12, pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198