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Quality management
174
Qualitätsmanagement
174
Dienstleistungsqualität
54
Service quality
54
USA
29
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29
quality management
28
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26
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Relationship marketing
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English
191
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Prybutok, Victor R.
9
Evans, James R.
7
Fredendall, Lawrence D.
7
Prybutok, Victor
7
Antony, Jiju
6
Ford, Matthew W.
6
Latham, John R.
6
Peng, Xianghui
5
Blankson, Charles
4
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
AlNajem, Mohamad N.
3
Boakye, Kwabena G.
3
Cudney, Elizabeth A.
3
Davis, Mark
3
Ferrand, Yann B.
3
Foster, S. Thomas
3
Johnson, Dana M.
3
Linderman, Kevin
3
Mast, Jeroen de
3
Russell, Roberta S.
3
Abuamoud, Ismaiel
2
Alrousan, Ramzi Mahmoud
2
Anholon, Rosley
2
Bashar, Abul
2
Bernardo, Vitor Zanetti
2
Boiral, Olivier
2
Cao, Ying
2
Chakravorty, Satya S.
2
Chawalit Jeenanunta
2
Choi, Yunsik
2
Does, Ronald J. M. M.
2
Erkul, Muratcan
2
Gardner, John W.
2
Garza-Reyes, Jose Arturo
2
Gerolamo, Mateus Cecílio
2
Gitlow, Howard S.
2
Gonzalez, Marvin E.
2
Gowen, Charles, III.
2
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Quality management journal : QMJ
Journal of business research : JBR
1,112
SpringerLink / Bücher
1,090
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
612
Journal of retailing and consumer services
608
Small business economics : an entrepreneurship journal
598
Industrial marketing management : the international journal for industrial and high-tech firms
557
International journal of productivity and quality management : IJPQM
515
The TQM journal : the international review of organizational improvement
477
International journal of production research
471
International journal of quality & reliability management
421
Springer eBook Collection
405
Europäische Hochschulschriften / 5
385
International journal of hospitality management
355
International journal of entrepreneurship and small business
339
International journal of production economics
333
Journal of organizational change management
303
Cogent business & management
296
Technological forecasting & social change : an international journal
294
Total quality management & business excellence
290
Journal of small business and enterprise development
279
The service industries journal
270
The journal of business & industrial marketing
267
Gabler Edition Wissenschaft
264
The journal of services marketing
236
Business process management journal
231
Journal of strategic marketing
211
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
208
International small business journal : researching entrepreneurship
198
European research studies
194
Journal of change management : an international journal
192
International journal of six sigma and competitive advantage : IJSSCA
189
European journal of operational research : EJOR
180
Internationales Gewerbearchiv : IGA ; Zeitschrift für Klein- und Mittelunternehmen
179
Journal of business ethics : JOBE
171
Journal of the Academy of Marketing Science
171
International journal of technology management : IJTM
170
International journal of business information systems : IJBIS
168
Small business economics : an international journal
167
Research
165
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ECONIS (ZBW)
191
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1
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
2
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
3
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
4
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
5
Management standards and institutional influence : an exploratory study using the Baldrige criteria
Ford, Matthew W.
- In:
Quality management journal : QMJ
29
(
2022
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10012803243
Saved in:
6
A framework for leading the transformation to performance Excellence part I : CEO perspectives on forces, facilitators, and strategic leadership systems
Latham, John R.
- In:
Quality management journal : QMJ
20
(
2013
)
2
,
pp. 12-33
Persistent link: https://www.econbiz.de/10009739576
Saved in:
7
Soft TQM practices and employee outcomes : a mediational analysis
Hwang, Gee Hyun
;
Yoon, Hea Jun
;
Choi, Myungweon
- In:
Quality management journal : QMJ
27
(
2020
)
3
,
pp. 147-158
Persistent link: https://www.econbiz.de/10012309626
Saved in:
8
Lean Six Sigma deployment and maturity models : a critical review
Lameijer, Bart A.
;
Mast, Jeroen de
;
Does, Ronald J. M. M.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 6-20
Persistent link: https://www.econbiz.de/10011764210
Saved in:
9
A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies
Komkowski, Tim
;
Antony, Jiju
;
Garza-Reyes, Jose Arturo
; …
- In:
Quality management journal : QMJ
30
(
2023
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10013555465
Saved in:
10
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
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