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QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars; Masoudi, Ali; Cudney, Elizabeth A. - In: Quality management journal : QMJ 17 (2010) 1, pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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The strategic value of servitization : a quality management perspective
Erkul, Muratcan; Chakraborty, Subhajit; Kaynak, Hale - In: Quality management journal : QMJ 28 (2021) 4, pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
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The strategic value of servitization : a quality management perspective
Erkul, Muratcan; Chakraborty, Subhajit; Kaynak, Hale - In: Quality management journal : QMJ 28 (2021) 4, pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
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Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand; Rajendran, Suchitra; … - In: Quality management journal : QMJ 27 (2020) 4, pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
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Management standards and institutional influence : an exploratory study using the Baldrige criteria
Ford, Matthew W. - In: Quality management journal : QMJ 29 (2022) 1, pp. 18-33
Persistent link: https://www.econbiz.de/10012803243
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A framework for leading the transformation to performance Excellence part I : CEO perspectives on forces, facilitators, and strategic leadership systems
Latham, John R. - In: Quality management journal : QMJ 20 (2013) 2, pp. 12-33
Persistent link: https://www.econbiz.de/10009739576
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Soft TQM practices and employee outcomes : a mediational analysis
Hwang, Gee Hyun; Yoon, Hea Jun; Choi, Myungweon - In: Quality management journal : QMJ 27 (2020) 3, pp. 147-158
Persistent link: https://www.econbiz.de/10012309626
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Lean Six Sigma deployment and maturity models : a critical review
Lameijer, Bart A.; Mast, Jeroen de; Does, Ronald J. M. M. - In: Quality management journal : QMJ 24 (2017) 4, pp. 6-20
Persistent link: https://www.econbiz.de/10011764210
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A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies
Komkowski, Tim; Antony, Jiju; Garza-Reyes, Jose Arturo; … - In: Quality management journal : QMJ 30 (2023) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10013555465
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The attraction of the sizzle : a service investment model
Boakye, Kwabena G.; Kwon, Junhyuk; Blankson, Charles; … - In: Quality management journal : QMJ 19 (2012) 4, pp. 24-38
Persistent link: https://www.econbiz.de/10009659102