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~isPartOf:"Quality management journal : QMJ"
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Quality management
176
Qualitätsmanagement
176
Dienstleistungsqualität
92
Service quality
92
Hospital
41
Krankenhaus
41
Customer satisfaction
40
Kundenzufriedenheit
40
USA
38
United States
38
quality management
32
Gesundheitsversorgung
26
Health care
26
Lean Management
22
Lean management
22
Gesundheitswesen
21
Health care system
21
Product quality
21
Produktqualität
21
Consumer behaviour
20
Konsumentenverhalten
20
Lieferkette
19
Supply chain
19
Standardisierung
18
Standardization
18
service quality
18
Lean Production
17
Lean production
17
Business process management
15
Prozessmanagement
15
Patienten
14
Patients
14
Six Sigma
14
Beziehungsmarketing
13
Relationship marketing
13
Bibliometrics
12
Bibliometrie
12
Firm performance
12
Unternehmenserfolg
12
Innovation
11
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3
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Article
223
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5
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227
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227
Case study
9
Fallstudie
9
Collection of articles of several authors
3
Sammelwerk
3
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English
228
Author
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Prybutok, Victor R.
17
Prybutok, Victor
9
Evans, James R.
7
Fredendall, Lawrence D.
7
McFadden, Kathleen L.
7
Ford, Matthew W.
6
Antony, Jiju
5
Blankson, Charles
5
Boakye, Kwabena G.
5
Gowen, Charles, III.
5
Harun, Ahasan
5
Peng, Xianghui
5
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Mast, Jeroen de
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Cudney, Elizabeth A.
3
Davis, Mark
3
Does, Ronald J. M. M.
3
Ferrand, Yann B.
3
Foster, S. Thomas
3
Johnson, Dana M.
3
Latham, John R.
3
Linderman, Kevin
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Taaffe, Kevin
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Abuamoud, Ismaiel
2
Alkhatib, Saleh
2
Alrousan, Ramzi Mahmoud
2
Anholon, Rosley
2
Bashar, Abul
2
Bernardo, Vitor Zanetti
2
Boiral, Olivier
2
Cao, Ying
2
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Published in...
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Quality management journal : QMJ
International journal of hospitality management
730
Economics Papers from University Paris Dauphine
697
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
696
International journal of productivity and quality management : IJPQM
557
Journal of retailing and consumer services
553
Journal of business research : JBR
537
The TQM journal : the international review of organizational improvement
506
MPRA Paper
474
International journal of quality & reliability management
473
The service industries journal
426
International journal of production research
396
Total quality management & business excellence
319
International Journal of Quality & Reliability Management
310
Discussion paper series / IZA
295
Journal of Services Marketing
294
Cogent business & management
292
International journal of contemporary hospitality management
290
The journal of services marketing
282
Tourism management : research, policies, practice
265
Journal of vocational behavior
261
International journal of production economics
259
NBER working paper series
256
IZA Discussion Papers
255
SpringerLink / Bücher
253
The international journal of human resource management
237
Working paper / National Bureau of Economic Research, Inc.
229
Journal of hospitality marketing & management
226
ERIM Report Series Research in Management
213
Journal of travel and tourism marketing
209
NBER Working Paper
202
International journal of six sigma and competitive advantage : IJSSCA
186
Ovidius University Annals, Economic Sciences Series
183
Auditing : a journal of practice & theory
181
Health care management review : HCM review
179
International journal of services and operations management
179
Annals of Faculty of Economics
177
Journal of air transport management
173
The TQM Magazine
173
International Journal of Contemporary Hospitality Management
172
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ECONIS (ZBW)
228
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1
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1
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
2
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
5
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
6
Antecedents of hypermarket service quality in the United Arab Emirates
ElMelegy, Ahmed R.
;
Ponnaiyan, Subramaniam
;
AlNajem, …
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 35-48
Persistent link: https://www.econbiz.de/10011764235
Saved in:
7
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
8
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
9
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
10
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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