Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Year of publication: |
2020
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Authors: | Kukanja, Marko ; Planinc, Tanja |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 27.2020, 2, p. 95-105
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Subject: | DINESERV | efficiency | profitability | restaurant management | service quality | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Rentabilität | Profitability | Qualitätsmanagement | Quality management | Effizienz | Efficiency | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction |
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