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Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael; Coman, Alex - In: The service industries journal 37 (2017) 3/4, pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Is empowerment really a contributory factor to service quality?
Ueno, Akiko - In: The service industries journal 28 (2008) 9/10, pp. 1321-1335
Persistent link: https://www.econbiz.de/10003802402
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
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Customer orientation as a buffer against job burnout
Babakus, Emin; Yavas, Ugur - In: The service industries journal 32 (2012) 1/2, pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
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Speeding up "new products and service development" through strategic community creation : case of automaker after-sales services partners
Taifa, Nouha; Passiante, Giuseppina - In: The service industries journal 32 (2012) 13, pp. 2115-2127
Persistent link: https://www.econbiz.de/10009620257
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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.; Haktanir, Mine; Yorganci, Ilkay - In: The service industries journal 30 (2010) 9/10, pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608
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A longitudinal study of online non-relationship intentions
Ha, Hong Youl; Janda, Swinder - In: The service industries journal 31 (2011) 3/4, pp. 343-354
Persistent link: https://www.econbiz.de/10008937452