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Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

TQM implementation through ISO 9001 : findings from Chinese construction firms in Nigeria

Babatunde, Yomi; Pheng, Low Sui - In: The TQM journal : the international review of … 27 (2015) 6, pp. 671-682

Persistent link: https://www.econbiz.de/10011507218

Applying a fuzzy questionnaire in a peer review process

Jónás, Tamás; Tóth, Zsuzsanna Eszter; Árva, Gábor - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1228-1245

Persistent link: https://www.econbiz.de/10011918914

How perceived service quality influences students' satisfaction? : teachers' and students' perspectives

Lazibat, Tonći; Baković, Tomislav; Dužević, Ines - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 923-934

Persistent link: https://www.econbiz.de/10010393798

Service quality evaluation in the school of physical education and sports : an empirical investigation of students' perception

Yildiz, Suleyman M. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 80-94

Persistent link: https://www.econbiz.de/10010234657

Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers

Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356

Persistent link: https://www.econbiz.de/10011528305

Students' perceptions of service quality in higher education

Nadiri, Halil; Kandampully, Jay; Kashif Hussain - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 523-535

Persistent link: https://www.econbiz.de/10003881310

An extended framework for analysing higher education performance

Dužević, Ines; Mikulić, Josip; Baković, Tomislav - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 599-617

Persistent link: https://www.econbiz.de/10011854106

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