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An assessment of measurement invariance between online and mail surveys
Deutskens, Elisabeth; Ruyter, Ko de; Wetzels, Martin - 2005
Persistent link: https://www.econbiz.de/10002728055
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Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline; Ruyter, Ko de; Streukens, Sandra - 2003
Persistent link: https://www.econbiz.de/10001780968
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On the role of normative influences in commercial virtual communities
Wiertz, Caroline; Ruyter, Ko de; Streukens, Sandra - 2003
Persistent link: https://www.econbiz.de/10001780974
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The propensity to continue service internationalization : a model of planned behavior
Pauwels, Pieter; Patterson, Paul G.; Ruyter, Ko de; … - 2003
Persistent link: https://www.econbiz.de/10001794060
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Experiential value : a hierarchical model, the impact on e-loyalty and a customer typology
Oppen, Claudia van; Odekerken-Schröder, Gaby; Wetzels, … - 2005
Persistent link: https://www.econbiz.de/10003082726