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Revista de administração de emprêsas : RAE
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A RECUPERAÇÃO DE SERVIÇOS COMO FERRAMENTA DE RELACIONAMENTO E SEU IMPACTO NA CONFIANÇA E LEALDADE DOS CLIENTES
Santos, Cristiane Pizzutti dos
;
Heyde Fernandes, Daniel …
- In:
Revista de administração de emprêsas : RAE
48
(
2008
)
1
,
pp. 10-25
Persistent link: https://www.econbiz.de/10010173025
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