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~isPartOf:"Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES"
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Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
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Research Memorandum / Tilburg University, School of Economics and Management
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When salespeople lose face : differential coping responses to customer-versus manager-evoked shame
Verbeke, Willem J. M. I.
;
Pieters, Rik
;
Zeelenberg, Marcel
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1999
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