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Competitiveness, resources, and capabilities: empirical evidence from retail banking
Ferreira, João J. M.; Marques, Carla S.; Azevedo, Carlos - In: Service business 5 (2011) 4, pp. 313-337
Persistent link: https://www.econbiz.de/10009535227
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The impact of internal social responsibility on service employees' job satisfaction and organizational engagement
Loan Van Thi Hong; Le Dang Lang; Trong Liem‑Phuoc Ngo; … - In: Service business 18 (2024) 1, pp. 101-131
Persistent link: https://www.econbiz.de/10014504722
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Understanding the dynamics behind bank branch service quality in Portugal : pursuing a holistic view using fuzzy cognitive mapping
Ferreira, Fernando Alberto Freitas; Jalali, Marjan S.; … - In: Service business 10 (2016) 3, pp. 469-487
Persistent link: https://www.econbiz.de/10011722345
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A learning-oriented decision-making process for real estate brokerage service evaluation
Ferreira, Fernando Alberto Freitas; Spahr, Ronald W.; … - In: Service business 11 (2017) 3, pp. 453-474
Persistent link: https://www.econbiz.de/10011732396
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Innovation management capabilities in rural and urban knowledge intensive business services : empirical evidence
Fernandes, Cristina I.; Ferreira, João J. M.; Marques, … - In: Service business 9 (2015) 2, pp. 233-256
Persistent link: https://www.econbiz.de/10011296055