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Dysfunctional customer behavior : conceptualization and empirical validation
Kang, Minjeong
;
Gong, Taeshik
- In:
Service business
13
(
2019
)
4
,
pp. 625-646
Persistent link: https://www.econbiz.de/10012124386
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The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
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