The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Year of publication: |
2008
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Authors: | Yi, Youjae ; Gong, Taeshik |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 37.2008, 7, p. 767-783
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Subject: | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Wahrnehmung | Perception | Konsumentenverhalten | Consumer behaviour |
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