Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Friends in need : the protecti...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Beziehungsmarketing
1
Civility
1
Customers
1
Feedback
1
Forgiveness
1
Gender
1
Geschlecht
1
Loyalty
1
Relationship marketing
1
Relationships
1
Service performance
1
Social status
1
Sozialer Status
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Yagil, Dana
2
Luria, Gil
1
Medler-Liraz, Hana
1
Published in...
All
Service business
International journal of service industry management : IJSIM
6
Journal of Organizational Behavior
3
Journal of Service Management
3
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
3
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
3
Group & organization management : an international journal
2
Human resource management
2
International Journal of Organizational Analysis
2
International journal of organizational analysis
2
Journal of service management
2
Quality management journal : QMJ
2
Academy of Management journal : AMJ
1
Ergonomics : an international journal of research and practice in human factors and ergonomics ; the official publication of the Ergonomics Society and International Ergonomics Association
1
Human resources abstracts : an international information service
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
International Journal of Organization Theory & Behavior
1
International Journal of Quality and Service Sciences
1
International journal of hospitality management
1
Journal of Service Theory and Practice
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
Journal of marketing management : MM
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Nonprofit and voluntary sector quarterly
1
The Service Industries Journal
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana
;
Luria, Gil
- In:
Service business
10
(
2016
)
3
,
pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
Saved in:
2
The effect of customer social status and dissatisfaction on service performance
Yagil, Dana
;
Medler-Liraz, Hana
- In:
Service business
13
(
2019
)
1
,
pp. 153-169
Persistent link: https://www.econbiz.de/10011965888
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
