The effect of customer social status and dissatisfaction on service performance
Year of publication: |
March 2019
|
---|---|
Authors: | Yagil, Dana ; Medler-Liraz, Hana |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 13.2019, 1, p. 153-169
|
Subject: | Customer satisfaction | Social status | Feedback | Service performance | Civility | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Sozialer Status | Konsumentenverhalten | Consumer behaviour |
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