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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
64
Customer satisfaction
63
Beziehungsmarketing
46
Relationship marketing
44
Consumer behaviour
38
Konsumentenverhalten
38
Beschwerdemanagement
18
Complaint management
18
Tourism industry
18
Tourismuswirtschaft
18
Dienstleistungssektor
15
Service industry
15
Tourism
13
Tourismus
13
Quality management
12
Qualitätsmanagement
12
Customer integration
11
Kundenintegration
11
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Emotion
8
Hospital
8
Krankenhaus
8
Einzelhandel
7
Gesundheitswesen
7
Health care system
7
Holiday behaviour
7
Retail trade
7
Services
7
Urlaubsverhalten
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Dienstleistung
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Le Nguyen Hau
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Lee, Donhee
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Pham Ngoc Thuy
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Jeng, Don Jyh-Fu
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Bigné Alcañiz, J. Enrique
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Chang, Hsin Hsin
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Cheng, Pei-chu
2
Chiang, Ai-Hsuan
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Davoud Nikbin
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Gil-Pechuán, Ignacio
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Hong, Kwan Soo
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Ishak Ismail
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Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Llach, Josep
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Ruiz Mafe, Carla
2
To, W. M.
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Yagil, Dana
2
Aa, Zanna van der
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Abualqumboz, Moheeb
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Afudo-Peregrina, Angel F.
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1
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Benedettini, Ornella
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Bikfalvi, A.
1
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Service business
Tourism management : research, policies, practice
675
International journal of hospitality management
556
Tourism management perspectives : TMP
375
Tourism economics : the business and finance of tourism and recreation
373
Journal of retailing and consumer services
351
The service industries journal
345
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
316
Journal of business research : JBR
296
International journal of contemporary hospitality management
292
Journal of travel and tourism marketing
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
Tourism analysis : an interdisciplinary tourism & hospitality journal
226
Working paper / National Bureau of Economic Research, Inc.
225
The journal of services marketing
215
NBER working paper series
199
Journal of hospitality marketing & management
194
Tourism planning & development
186
NBER Working Paper
181
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
177
Auditing : a journal of practice & theory
174
SpringerLink / Bücher
169
Journal of air transport management
162
Discussion paper series / IZA
145
Services marketing quarterly
143
The TQM journal : the international review of organizational improvement
142
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Spudai / University of Piraeus : journal of economics and business
136
Journal of Services Marketing
135
European research studies
130
Cogent business & management
122
International journal of quality and service sciences
122
Applied economics
121
International journal of quality & reliability management
121
International journal of productivity and quality management : IJPQM
120
Journal of hospitality and tourism insights
119
Economic bulletin
110
International journal of services and operations management
109
Springer eBook Collection
107
Health care management review : HCM review
106
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ECONIS (ZBW)
123
OLC EcoSci
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1
Advertising strategy for outbound travel services
Kang, Inwon
;
Cheon, Deokhee
;
Shin, Matthew M.
- In:
Service business
5
(
2011
)
4
,
pp. 361-380
Persistent link: https://www.econbiz.de/10009535222
Saved in:
2
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Saved in:
3
The moderating effect of culture on overall perceived value in the online purchasing process
Sabiote, Carmen M.
;
Frías, Dolores M.
;
Castañeda, J. …
- In:
Service business
7
(
2013
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10009728540
Saved in:
4
Network collaboration and performance in the tourism sector
Thurasamy Ramayah
;
Lee, Jason Wai Chow
;
In, Julie Boey Chyaw
- In:
Service business
5
(
2011
)
4
,
pp. 411-428
Persistent link: https://www.econbiz.de/10009535215
Saved in:
5
Key service innovation drivers in the tourism sector : empirical evidence and managerial implications
Jiménez-Zarco, Ana Isabel
;
Martínez-Ruiz, María Pilar
; …
- In:
Service business
5
(
2011
)
4
,
pp. 339-360
Persistent link: https://www.econbiz.de/10009535224
Saved in:
6
Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca
;
Hoa Pham Thi
;
Li, Eldon Yu-zen
- In:
Service business
15
(
2021
)
4
,
pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Saved in:
7
Analysis of the relationship between the perceived extent of a tourist destination and smartphone use
Tan, Wee-Kheng
;
Liou, Pin-Ho
- In:
Service business
14
(
2020
)
2
,
pp. 263-285
Persistent link: https://www.econbiz.de/10012304246
Saved in:
8
How to exploit Big Social Data in the Covid-19 pandemic : the case of the Italian tourism industry
Solazzo, Gianluca
;
Maruccia, Ylenia
;
Ndou, Valentina
; …
- In:
Service business
16
(
2022
)
3
,
pp. 417-443
Persistent link: https://www.econbiz.de/10013459433
Saved in:
9
Impacts of Covid-19 on travel intention for summer 2020 : a trend in proximity tourism mediated by an attitude towards Covid-19
Lebrun, Anne-Marie
;
Corbel, Roxane
;
Bouchet, Patrick
- In:
Service business
16
(
2022
)
3
,
pp. 469-501
Persistent link: https://www.econbiz.de/10013459443
Saved in:
10
Cosmopolitan tourists : the most resilient travellers in the face of COVID-19
Veréb, Vanda
;
Nobre, Helena
;
Farhangmehr, Minoo
- In:
Service business
16
(
2022
)
3
,
pp. 503-527
Persistent link: https://www.econbiz.de/10013459445
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