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Handbook of research on small and medium enterprises in developing countries
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The impact of external environmental on business process management and organizational performance
Wong, Wai Peng
;
Noor Hazlina Ahmad
;
Nasurdin, Aizzat Mohd.
- In:
Service business
8
(
2014
)
4
,
pp. 559-586
Persistent link: https://www.econbiz.de/10010469726
Saved in:
2
Cultivating service-oriented citizenship behavior among hotel employees : the instrumental roles of training and compensation
Nasurdin, Aizzat Mohd.
;
Noor Hazlina Ahmad
;
Ling, Tan Cheng
- In:
Service business
9
(
2015
)
2
,
pp. 343-360
Persistent link: https://www.econbiz.de/10011384273
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