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~isPartOf:"Service business : an international journal"
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Service business : an international journal
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
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FRBSF Economic Letter
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Journal of service management
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Managing service quality : MSQ ; an international journal
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Environmental & Resource Economics
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Harvard-Business-Manager : das Wissen der Besten
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Journal of the Academy of Marketing Science
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The Service Industries Journal
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The international journal of productivity and performance management : IJPPM
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Harvard business review : HBR
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Institute of Transportation Studies, Working Paper Series
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Journal of service research : JSR
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Thunderbird international business review
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Always learning
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Die Betriebswirtschaft : DBW
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Economic Review
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European quality : the official journal of the European Organization for Quality
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INFORMS journal on computing : JOC
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information systems and e-business management : ISeB
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Journal of business research : JBR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Management today
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Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
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Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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The Executive : an Academy of Management Publication
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The International economy : the magazine of international economic policy
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The future academic community; continuity and change
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Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
Saved in:
2
Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10009062440
Saved in:
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