Complaint management and the role of the chief executive
Year of publication: |
2008
|
---|---|
Authors: | Cunliffe, Melissa ; Johnston, Robert |
Published in: |
Service business : an international journal. - Berlin : Springer, ISSN 1862-8516, ZDB-ID 2280177-7. - Vol. 2.2008, 1, p. 47-63
|
Subject: | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Führungskräfte | Managers | Finanzdienstleistung | Financial services | Großbritannien | United Kingdom |
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