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Corporate social responsibility and customer loyalty during the Covid-19 pandemic: evidence from pharmacy practice
Abbasi, Sahar; Aghakhani, Hamed; Azizi, Shahriar; … - In: Social Responsibility Journal 19 (2022) 2, pp. 249-263
customer-company identification (CCI) and customer trust. Design/methodology/approach A survey questionnaire was developed and … of the results ( n = 528) revealed that perceived CSR indirectly impacts loyalty through the mediatory effects of trust … identification with pharmacies and strengthen customer trust, which can, in turn, lead to long-term customer loyalty.  …
Persistent link: https://www.econbiz.de/10015022504
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Two-way communication strategy on CSR information in China
Chen, Hua; Zhang, Haibin - In: Social Responsibility Journal 5 (2009) October, pp. 440-449
premise is that there should be a valid communication between them. The study researches Chinese situations on one …-way communication between company and stakeholders and builds a model on how to implement strategy on two-way communication on CSR … standards, the study makes future research and builds a valid communication model between company and stakeholders. Findings …
Persistent link: https://www.econbiz.de/10008479387
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Two‐way communication strategy on CSR information in China
Chen, Hua; Zhang, Haibin - In: Social Responsibility Journal 5 (2009) 4, pp. 440-449
premise is that there should be a valid communication between them. The study researches Chinese situations on one …‐way communication between company and stakeholders and builds a model on how to implement strategy on two‐way communication on CSR … standards, the study makes future research and builds a valid communication model between company and stakeholders. Findings …
Persistent link: https://www.econbiz.de/10015021898
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The influence of coercive isomorphism on corporate social responsibility reporting and reputation
Othman, Suaini; Darus, Faizah; Arshad, Roshayani - In: Social Responsibility Journal 7 (2011) February, pp. 119-135
Purpose – The purpose of this paper is to analyse whether coercive isomorphism as imposed by regulatory authorities is an effective mechanism to promote a company's CSR reputation in a developing country. The study seeks to consider the determinants of CSR reporting as such factors are deemed...
Persistent link: https://www.econbiz.de/10009274767
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Corporate social responsibility, firm value and financial performance in Brazil
Crisóstomo, Vicente Lima; Freire, Fátima de Souza; … - In: Social Responsibility Journal 7 (2011) July, pp. 295-309
Purpose – The purpose of the paper is to examine the relationship between corporate social responsibility (CSR) and firm performance, taking into account firm value and financial accounting performance, in an emerging market – Brazil. Design/methodology/approach – Content analysis was...
Persistent link: https://www.econbiz.de/10009274768
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CSR disclosures and its determinants: evidence from Malaysian government link companies
Rahman, Nor Hawani Wan Abd; Zain, Mustaffa Mohamed; … - In: Social Responsibility Journal 7 (2011) July, pp. 181-201
Purpose – The main aim of this study is to assess the level of corporate social responsibility (CSR) disclosure of 44 government-linked companies (GLCs) listed on Bursa Malaysia and to ascertain the relationship of certain company characteristics; namely size, age, profitability and leverage...
Persistent link: https://www.econbiz.de/10009274769
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Leaking legitimacies: the Finnish forest sector's entanglement in the land conflicts of Atlantic coastal Brazil
Myllylä, Susanna; Takala, Tuomo - In: Social Responsibility Journal 7 (2011) February, pp. 42-60
Purpose – The aim of this paper is to focus on the legitimacy problems faced by the Finnish forest industry in the Brazilian context, specifically from the perspective of the region's indigenous communities: the Tupinikim, the Guarani and the Pataxó. Design/methodology/approach – The method...
Persistent link: https://www.econbiz.de/10009274770
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Is there any relationship between organizational charts and corporate social responsibility? The EU-15 banking case
Moure, Ramiro Cea - In: Social Responsibility Journal 7 (2011) September, pp. 421-437
Purpose – The main goal of this paper is to establish whether there is some relationship between organizational charts (OC) and corporate social responsibility (CSR) in banks. The analysis is based on contents disclosed in their CSR/sustainability reports, as well as Mintzberg's taxonomy for...
Persistent link: https://www.econbiz.de/10009274773
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Corporate social responsibility organizational identification and motivation
Mozes, Michal; Josman, Zvi; Yaniv, Eyal - In: Social Responsibility Journal 7 (2011) July, pp. 310-325
Purpose – The purpose of this paper is to explore the impact of corporate social responsibility (CSR) engagement on employee motivation, job satisfaction and organizational identification as well as employee citizenship in voluntary community activities. Design/methodology/approach –...
Persistent link: https://www.econbiz.de/10009274776
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Drivers and barriers of CSR and the size and internationalization of firms
Laudal, Thomas - In: Social Responsibility Journal 7 (2011) July, pp. 234-256
Purpose – The purpose of this paper is to analyze how drivers and barriers of corporate social responsibility (CSR) vary with regard to stages in the transformation process from a small and medium-sized enterprise (SME) to a multinational enterprise (MNE). Design/methodology/approach – The...
Persistent link: https://www.econbiz.de/10009274777