Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...

1. The Digitalisation in Mobility Service Industry -- 2. Mobility and Demand in the current Literature discussion -- 3. Digital Mobility Business Concepts -- 4. Methodology of the Survey Based Expert Analyses -- 5. Empirical Findings from the Survey Based Expert Analyses -- 6. Scenario and Model...

Digital servitization barriers of medical technology firms: an exploratory study -- Drone-basedWarehouse Inventory Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application Possibilities of Artificial Intelligence in a Renewable...

Einleitung -- Competitive Intelligence -- Grundlagen des Lebensmittelhandels -- Marktanalyse des Kochboxen-Markts -- Wettbewerbsanalyse -- Ableitung möglicher Strategien -- Konzeption geeigneter CI-Produkte für Marley Spoon -- Vorstellung der CI-Produkte -- Gain und Pain Points der Use Cases...

Part 1: Introduction -- Chapter 1: The Question of Africa’s Economic Sectors and Development -- Part 2: Agriculture Sector -- Chapter 2: The African Cotton Sector: Old and New Conundrums -- Chapter 3: The Political Economy of Fisheries Reform in Senegal -- Chapter 4: Are large scale land...

Supply Chain Coordination of Loss-averse Retailer for Fresh Produce with Option Contracts -- Research on the Innovation Mechanism of Enterprise Business Model in the Internet Environment -- Cooperation strategy of intellectual property securitization in supply chain from risk perspective -- The...

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

This book encompasses empirical evidences to understand the application of data analytical techniques in emerging contexts. Varied studies relating to manufacturing and services sectors including healthcare, banking, information technology, power, education sector etc. stresses upon the...

This book introduces students on Multiple Criteria Decision Aiding and Making courses to practical, real-world cases. Each case study introduces a problem or situation together with a method, and a description and explanation of a computer application. In this sense each chapter is based on four...